What we learned from our first guests

Today we cleaned the house after a guest for the first time.   Because we booked back to back with a guest checking out at noon and another checking in at 3pm we only had 3 hours to clean.  This was a bit stressful thought we got through it just fine.  The guests that checked out were nice and left the house relatively clean.  However, there was a couple extra things we had to address.  The new washer and dryer needed a stack kit, I needed to adjust one of the gate sensors, and we wanted to install a key lockbox on the house.  That last one is because our first guests managed to lock the door handle on the front door and there was no key down there for it.  This way if a guest does this we can tell them how to get into that lockbox and they can get back into the house.  We also put a key in there for the deadbolt in case somehow the electronic parts of it fail.  One thing this made us realize is that doing this on a weekday could be really difficult and if a guest leaves the house really dirty or something breaks of no fault of our guest there would be no way for us to fix it before the other guest can check in.  As a result we enabled a feature on Airbnb that blocks off the day before and after each reservation to allow us to clean the place easier and fix things if need be.  I’m a little sad about this because it will mean we make less money but it will probably make our lives less stressful.

The second thing that our first guests taught us was that our automated messaging from Smartbnb is too spamy and they don’t read it, that is because it sounds automated.  Also, if they don’t have the airbnb app it texts them the first little bit of the message and they probably just ignore the rest as it would show up in their email.  We are going to have to find some way to shorten these messages or get them to read all of them in their email if they don’t have the app.

Also, they were awesome and left a couple pins in our map:

Here is a link so you can check out the listing: https://www.airbnb.com/rooms/19534111

We keep changing the title of our listing, here are a few of the ones we’ve tried:

  • The Hideaway — quiet/comfortable/private
  • Designer Renovated Secluded Adventure Hideaway
  • Modern Updated Hideaway w/ Patio and Firepit
  • The Hideaway: Whole Home w/ Private Patio, Firepit

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